Leonor Pais, PhD, is a professor at the University of Coimbra, Portugal. She is the Portuguese Coordinator of the European WOP-P Master Course. She has been a scientific supervisor of several PhD and Master Theses. Member of the Institute of Cognitive Psychology, Human and Social Development (IPCDHS), her research interests are mainly focused on knowledge management, human resources management, cooperation and decent work. In these domains, she has been Principal Investigator as well as a team member in Portuguese nationally funded projects and in European funded projects. Beyond research and teaching activities she carries out university management tasks and she has been an evaluator of proposals of scientific projects (Funding Agency for Science, Research and Technology). As author and co-author, she has published books, book chapters and articles in international journals, such as Journal of Knowledge Management, Managing Service Quality and International Labour Review.