Pilar González-Navarro is a full Professor in Work and Organizational Psychology at the University of Valencia. Prof. González-Navarro has published numerous research studies in the discipline in books and international scientific journals such British Journal of Health Psychology, Computers in Human Behavior, International Journal of Conflict Management etc. Many WOP researchers around the world cite his publications. He coordinates several research projects about the impact of organizational and work processes (emotions at work and work conflict) on external reactions of customers (satisfaction, quality of life).
Link to CV: http://www.uv.es/uipot/CV_P_Gonzalez.htm